Your questions, answered

Registrants gathered elsewhere can easily be imported into Event Caddy, so you can still benefit from our Player Management tools. Also, things like automated budgeting, selling sponsorships, collecting donations, and our communications tools will make managing your tournament a whole lot easier.

Absolutely! Event Caddy FREE will still allow you to build a website, collect credit card payments and much more! However, the PRO upgrade will allow you to get all players into your Event Caddy account and utilize all of our time-saving features.

Online credit card transactions should be deposited into your bank account 48 hours after the player has registered for your event. Unfortunately, with cash/check registrations, it’s up to you to track them down.

This is for security reasons that Stripe adheres to, and we think it's smart of them. In order to ensure funds are transferred and transactions clear successfully (without having to worry about chargebacks or NSF fees), payments made through Stripe are held in virtual escrow until all funds are validated. In this way, the chance of an NSF charge is almost eliminated, and it saves everyone money in the long run.

We wouldn't expect you to, so that's why our website builder is drag-and-drop easy! If you've ever used Word before, or even something a bit more technical like WordPress, you will be able to create a really slick, functioning site for your tournament in Event Caddy. And if you ever run into trouble, our support team is just a click away!